Shipping & Delivery

How long does ArtXStar production and delivery take?

Most ArtXStar artwork is painted after order confirmation. Standard production is usually 7–14 business days. Larger, framed or custom pieces may need additional preparation time.

After dispatch, tracked delivery is usually 5–10 business days, depending on the destination and customs processing. DHL Express insured delivery is preferred whenever it is available for the destination. Tracking is provided after the artwork passes quality check, is packed and is handed to the carrier.

These are published estimates, not guaranteed arrival dates. Production and delivery are separate stages.

Your order timeline

Order confirmation — the selected artwork, size, finish and any approved custom details are confirmed.
Artist production — standard production is usually 7–14 business days; larger, framed or custom work may take longer.
Quality check and applicable preview — final artwork photos can be shared before packing whenever applicable.
Finish-specific packing — the artwork is protected according to whether it is rolled, frameless stretched or framed.
Dispatch and tracking — tracking is issued after carrier handoff.
Delivery — usually 5–10 business days after dispatch, subject to destination and customs processing.

Shipping method and tracking

ArtXStar's preferred method is tracked DHL Express insured delivery for supported destinations. Carrier availability can vary by destination. Tracking becomes available after dispatch; a production confirmation or preview message is not the same as a shipping notification.

Packaging by canvas finish

Finish	Verified packing approach	Buyer planning note
Rolled Canvas	Shipped in a protective tube	Plan local stretching or framing before display
Frameless Stretched Canvas	Packed with protective layers and reinforced edges	Confirm the displayed size and installation plan
Framed Canvas	Packed with additional protection because of the frame and larger shipping volume	Include the frame when planning outside dimensions and handling

Finish availability depends on the selected artwork and size. Compare the presentation options in our Rolled vs Stretched vs Framed Canvas guide.

Customs, duties and local taxes

Import duties, VAT, customs fees or local taxes may be charged by the destination country. These charges are determined by local authorities and are the buyer's responsibility unless checkout states otherwise.

ArtXStar does not publish one universal duty amount or tax rate. The product selector and checkout are the final sources for product price, shipping charge presentation and checkout-specific tax information.

If an artwork or package arrives damaged

Take clear photos of:

the outer package;
the inner packaging;
the shipping label; and
the artwork and the affected area.

Contact ArtXStar as soon as possible so the case can be reviewed and the next resolution step can be confirmed. Do not discard the packaging before the review is complete. This guidance does not replace the current Returns & Exchanges page.

What affects the final price?

The final product price can change with the selected artwork, size and available finish. Framed and custom requests can require different materials, preparation or shipping volume, but ArtXStar does not publish a universal surcharge or fixed price formula.

For a standard product, use the current product selector as the price source. For a custom request, submit the required size, palette, orientation and finish so the project can be reviewed. Any shipping charge, discount, tax or duty treatment shown for a specific order should be confirmed at checkout or in the reviewed proposal.

Frequently asked questions

Does the 7–14 business-day estimate include delivery?

No. It is the published standard production estimate after order confirmation. Delivery is a separate stage and is usually 5–10 business days after dispatch, depending on destination and customs processing.

Do larger, framed or custom pieces take longer?

They may require additional preparation time. The current policy does not publish one extra lead-time number for every larger, framed or custom order.

Is DHL Express available for every destination?

No universal promise is published. DHL Express insured delivery is the preferred method whenever it is available for the destination.

When will I receive tracking?

Tracking is provided after the artwork passes quality check, is packed and is handed to the carrier.

Will I receive photos before shipping?

Final artwork photos can be shared before packing whenever applicable. This is not an unconditional guarantee for every order.

How is rolled canvas packed?

Rolled canvas is shipped in a protective tube and is intended for buyers who plan to arrange stretching or framing locally.

How are stretched and framed pieces protected?

Frameless stretched canvas uses protective layers and reinforced edges. Framed canvas receives additional protection because of the frame and larger shipping volume.

Are duties and taxes included?

Import duties, VAT, customs fees or local taxes may be charged by destination authorities and are the buyer's responsibility unless checkout states otherwise. No universal included/excluded rule or fixed amount is published.

What should I do if the package arrives damaged?

Photograph the outer package, inner packaging, shipping label and artwork, then contact ArtXStar as soon as possible for case review. Keep the packaging until the review is complete.

Why does the price change when I select another size or finish?

The selected artwork, size and available finish can affect the displayed product price. Use the live product selector for the current amount.

Where can I check return eligibility?

Read the current Returns & Exchanges page. Shipping guidance does not replace the return policy.